There are several message history events that could be shown for a given message. Below is a brief description of each history event type.
Send - The most common event type this is registered when the message is sent to the user.
Deferral - Typically due to a minor email sending outage, this message has been queued to be sent later.
Hard Bounce - This is a permanent error where a mailbox does not exist and the message will never be able to be delivered.
Soft Bounce - This is a temporary error like the recipient email address has a full mailbox. Message delivery will be attempted again.
Open - When a user opens to view your email message. It's important to note that not every email client supports this functionality.
Click - A user clicked on a URL within your email message.
Spam - The user has reported this message as spam.
Unsub - The user has requested to be unsubscribed from future emails.
Reject - The recipient email server has rejected the email message. There are many reasons for a possible rejection.
Accepted - Text message has been received.
Queued - Text message has been queued for delivery.
Sending - Text message is currently being sent.
Sent - Text message has been sent.
Delivered - Text message has been confirmed as delivered to the recipient.
Undelivered - Text message was not delivered. Could be for carrier filtering or availability of the device.
Failed - Text message could not be sent.