Existing Reservations

Managing booked reservations

Managing Availability
In order to manage availability, log into your account and navigate to the product details page. There are a few options to navigate to the product detai...
Thu, 7 Jan, 2021 at 2:46 PM
Upcoming Reservations
View Upcoming Reservations In order to view all upcoming future reservations, log into your account and navigate to the Dashboard.  You can choose to view ...
Tue, 18 Jun, 2019 at 6:16 PM
View Detailed Transaction Information
Once a reservation has been made in the system, it is assigned a Transaction ID. In order to look up details of a specific transaction, navigate to the TRAN...
Tue, 17 Dec, 2019 at 10:17 AM
Edit an Existing Purchase (partial refunds, upcharges, activity changes, etc.)
Access Transaction details page by: Dashboard > Click booking > Details OR Transactions > search transactions by buyer name, transaction ID or e...
Thu, 12 Nov, 2020 at 11:53 AM
Refunds (How to cancel a booking)
Refunding a Purchase Access Transaction details page from any of the 3 locations below: Dashboard > Click booking > Details OR Transactions >...
Tue, 5 Jan, 2021 at 7:52 PM
Issuing Partial Refunds
Partial Refund - Depending on the partial refund you want to give to customer, there are 2 options: Edit an activity to a less expensive price point or pr...
Thu, 2 Jan, 2020 at 10:12 PM
Transaction-Specific Communication History
Within each transaction details page you will see a list of communications that were sent as part of that transaction. This information can be extremely hel...
Thu, 22 Aug, 2019 at 9:45 AM
Sending Canned Email Messages
Sometimes weather happens or assets break down and you are unable to carry out a tour or activity. In these instances you can quickly contact everyone who h...
Thu, 27 Jun, 2019 at 9:38 AM
Types of Communication History Events
There are several message history events that could be shown for a given message. Below is a brief description of each history event type. Send - The mo...
Thu, 3 Dec, 2020 at 3:55 PM
Charging a cancellation fee
Transactions Details Page From Dashboard > Details OR Checkin > Details OR Transactions > search transactions by buyer name, transaction ID or ...
Sun, 4 Oct, 2020 at 6:47 PM