Existing Reservations

Managing booked reservations

Managing Availability and Overriding Pricing
In order to manage availability, log into your account and navigate to the product details page. There are a few options to navigate to the product detai...
Mon, 1 Feb, 2021 at 2:06 PM
Upcoming Reservations
Click here for video on how to view transactions (Dashboard, Check-In and/or Transaction Search) In order to view all upcoming future reservations, ...
Sat, 8 May, 2021 at 6:53 PM
View Detailed Transaction Information
Once a reservation has been made in the system, it is assigned a Transaction ID. In order to look up details of a specific transaction, navigate to the TRAN...
Tue, 17 Dec, 2019 at 10:17 AM
Edit an Existing Purchase (partial refunds, upcharges, activity changes, etc.)
Video about editing an existent purchase. Access Transaction details page by: Dashboard > Click booking > Details OR Transactions > search t...
Wed, 23 Jun, 2021 at 7:28 AM
Refunds (How to cancel a booking)
Instructions on how to authorize a full refund and/or cancel a booking below. If you are looking to issue a partial refund, please reference article How to ...
Tue, 25 May, 2021 at 9:35 AM
Transaction-Specific Communication History
Within each transaction details page you will see a list of communications that were sent as part of that transaction. This information can be extremely hel...
Thu, 22 Aug, 2019 at 9:45 AM
Sending Canned Email Messages
Sometimes weather happens or assets break down and you are unable to carry out a tour or activity. In these instances, you can quickly contact everyone who ...
Thu, 13 May, 2021 at 9:45 PM
Types of Communication History Events
There are several message history events that could be shown for a given message. Below is a brief description of each history event type. Send - The mo...
Thu, 3 Dec, 2020 at 3:55 PM
Charging a cancellation fee
Transactions Details Page From Dashboard > Details OR Checkin > Details OR Transactions > search transactions by buyer name, transaction ID or ...
Sun, 4 Oct, 2020 at 6:47 PM
How to re-schedule an existing reservation
Access Transaction details page from any of the following locations: Dashboard > Click booking > Details OR Transactions > search transactions b...
Fri, 15 Oct, 2021 at 10:25 AM