TRYTN charges no monthly or hidden fees- only a booking service fee. This fee supports the development of TRYTN's advanced platform, ongoing feature improvements, onboarding services, and dedicated support.
This article includes the following information:
TRYTN Booking Fees Explained
TRYTN's fee structure is determined by how a booking is made and the payment method used. Below is a breakdown of the fees.
Online Bookings
Website Bookings: A 5% fee applies to all bookings made directly through your website. This fee is automatically passed on to and paid by the customer.
Back-End Bookings (In-Person, Phone, or Invoice)
Credit Card Payments: A 1% fee applies to back-end bookings paid via credit card. This fee is passed on to and paid by the customer.
Cash or External Payments: A 0% fee applies to bookings processed outside of the TRYTN system (cash, check, or other).
Third-Party Channels
OTA Bookings (TripAdvisor, Viator, GetYourGuide, etc.): TRYTN charges 0% extra for bookings coming through Online Travel Agencies. You are only responsible for the standard commission fees set by the respective OTA.
Fee Flexibility
TRYTN offers three flexible ways to handle your booking fees:
Passed to Customer: Fees are added on top of the booking price at checkout and paid entirely by the customer. (example: $100 booking + $5 fee = $105 total)
Hidden (Absorbed): Fees are built into your retail price. The customer only sees the base price, and the fee is deducted from your final payout. (example: $100 booking, with $5 fee deducted from your revenue, not shown to the customer)
Split: The fee is divided between you and the customer based on your preferred percentage or dollar amount. (example: $100 booking + $3 fee to customer = $103 total, with $2 deducted from your revenue, not shown)
*To update your fee settings, please contact your Account Manager or email support@trytn.com.
Refunds
Once a transaction is cancelled, please note that TRYTN does not refund the service fee and the payment processors (Stripe and PayPal) do not refund the credit card processing fee. It is at your discretion to decide what amount, if any, you will refund to your customer.
- Full refund (returns full amount paid by customer)
- Refund less default cancellation fee (returns full amount less the set default cancellation fee), many clients set the default cancellation fee to 5% to return the full transaction amount less the website booking service fee
- Refund less custom cancellation fees (returns full amount less a custom cancellation fee) you can apply the custom cancellation fee of your choice per transaction
Please Note: PayPal and Stripe put limitations on refund times. Contact their support for details, as policies can evolve or depend on case-specific factors.