TRYTN doesn't charge any monthly or additional fees except for the booking service fee. This fee helps fund the development of TRYTN's advanced platform, ongoing feature improvements, onboarding services, and dedicated support.
TRYTN Booking Fees Explained
Here’s how fees work with TRYTN, based on how bookings are made:
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- Website Bookings: 5% fee, paid by the customer
- In-Person, Phone, or Email (Processed in TRYTN): 1% fee, paid by the customer
- In-Person, Phone, or Email (Cash or External Payment): 0% fee
- OTA Bookings (e.g. TripAdvisor, Viator, or GetYourGuide): 0% extra fee (only their standard fees apply)
Fee Flexibility: You decide how fees are handled:
- Passed to Customer: Displayed as an add-on (e.g., $100 booking + $5 fee = $105 total)
- Hidden & Paid by You: Included in the price (e.g., $100 booking, with $5 fee deducted from your revenue, not shown to the customer)
- Split Any Way: Shared between you and the customer (e.g., $100 booking + $3 fee to customer = $103 total, with $2 deducted from your revenue, not shown)
Refunds
Once a transaction is cancelled, please note that TRYTN does not refund the service fee and the payment processors (Stripe and PayPal) do not refund the credit card processing fee. It is at your discretion to decide what amount, if any, you will refund to your customer.
- Full refund (returns full amount paid by customer)
- Refund less default cancellation fee (returns full amount less the set default cancellation fee), many clients set the default cancellation fee to 5% to return the full transaction amount less the website booking service fee
- Refund less custom cancellation fees (returns full amount less a custom cancellation fee) you can apply the custom cancellation fee of your choice per transaction