On TRYTN, a confirmation email is sent out after every purchase/booking. The following article provides instructions to help you customize these emails for your shop's unique needs.
This article covers the following topics:
- Customize the Confirmation Email for your Shop
- Add an Image to Confirmation Email
- Translate Confirmation Email
- Edit Confirmation Email
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Customize the Confirmation Email for your Shop
To customize your shop's buyer receipt email template, start by navigating to Settings > Confirmation Email from your TRYTN account
From this screen, you will enter the following information:
STEP 1: Select Language
Simply select your language setting using the Select Language dropdown menu. You can create multiple translations of your email, if needed, by saving individually translated versions (see Translate Confirmation Email).
STEP 2: Create a Subject Line
Enter a Subject for your email message. The subject line is restricted to 255 characters and can only include static text.
STEP 3: Enter Your Email Message
Create your Email Message, or message body, specific to the buyer receipt/purchase confirmation email. Note that this email will be sent out after every purchase/booking made through your shop. You have the ability to format and align text using the WYSIWYG editor. This will also allow you to add ordered and unordered lists, or include links, if desired. If you have additional formatting needs, please open a support ticket for evaluation.
Adding Variables
To the right of the email message field is a list of variables that can be used in the email body.
Simply copy and paste the entire variable field name into the email message field where you wish to include that piece of dynamic data. When the user receives this email, the field name will appear as the given data. If you want to start your email by greeting the specific customer, you might enter "Hello [BUYER_NAME]," for example.
Adding Images
If you'd like, you also have the ability to add images to your email. To learn how click here.
STEP 4: Save Your Confirmation Email Template
Once your email template is complete, select Save Changes and the email will be saved. Note: It is important to save changes prior to starting a translated version of your email in order to save any previous translations.
What your buyer sees:
The Buyer Confirmation Email includes a Transaction Summary of the purchase made.
Upon completion of a purchase, your customer will be sent an email containing a transaction summary. The email received by your customer will include pertinent details, which are listed below, pertaining to the transaction, as depicted in the above image:
- Order Confirmation including the buyer and shop information
- Order Details: date/time/details
- Total cost broken down by price of product, service fee, sales tax and total
- Cancellation Policy
- Waiver (clickable- if applicable)
*Please note that when a transaction comes from Trip Advisor/Viator, we do not send buyer receipts.
Add an Image to Confirmation Email
There are 2 options for adding an image to email templates:
OPTION 1: Select an Image from your Image List
Whether you are creating a new email template or editing an existing template, you will add the image to the Email Message field using the Image Icon (shown below).
When clicked, you will see the following:
From here, click the down-pointing arrow under Source to select the image you'd like to add from your image list. (Note: If you have not yet added the image you want to include, see the Image Gallery article for instructions, if needed.) The other fields will be filled in automatically.
Click Save and your image will be added to the email. You can drag the corners of the image to resize as you wish.
OPTION 2: Add Link Source
You can also add an image using Imgur.com by following the steps below:
STEP 1: Upload Your Image to Imgur
Sign Up or Sign In to an existing Imgur account. From here, click on your account name in the upper-right corner and select Images > Browse (to select image) > Continue.
Then, click on your image and Copy the Direct Link.
Once you have your link, follow the steps from Option 1 above, and paste your link into the Source field as shown in the example below (rather than choosing an existing picture from your Image List).
Click Save and your image will be added to the email. You can drag the corners of the image to resize as you wish.
Translate Confirmation Email
To translate your email into another language, simply select a new language setting using the Select Language dropdown menu. IMPORTANT: You must save each template before moving to a new translation so you don't delete the message created in the previous language. This function will translate your email into the language you choose. If a customer buys a product from you in a language that you do not currently have translated, they will receive the English version of the email.
Edit Confirmation Email
To make changes to your shop's buyer receipt email template, navigate to Settings > Buyer Confirmation Email from your TRYTN account. The page will display the current email template which you can modify according to your requirements.
Please Note: After a purchase is made and the confirmation email is sent to your buyer, if an update to the transaction occurs or a refund is issued, an additional email will be sent to your buyer with the appropriate subject. You can edit the subjects for both the Order Refunded and Order Updated. as shown in the image below.