TRYTN makes it easy to customize the invoice email sent to shop customers.

This article covers the following topics:

Create an Invoice Email for your Shop

To create a customized template to email buyer invoices, start by navigating to Settings > Invoice Email from your TRYTN account.

From this screen, you will enter the following information:

STEP 1: Select Language

Simply select your language setting using the Select Language dropdown menu. You can create multiple translations of your email, if needed, by saving individually translated versions (see Translate your Shop's Invoice Email).

STEP 2: Create a Subject Line

Enter a Subject for your email message. The subject line is restricted to 255 characters and can only include static text.

STEP 3: Determine the Appropriate Call to Action

Under Call to Action, enter the text that will be displayed as the customer's call to action, which the user will click to access the invoice. In the example above, we've included the call to action "Click Here to View Invoice."

STEP 4: Enter Your Email Message

Create your Email Message, or message body, specific to the invoice email. You have the ability to format and align text using the WYSIWYG editor. This will also allow you to add ordered and unordered lists, or include a link, if desired. If you have additional formatting needs, please open a support ticket for evaluation.

IMPORTANT: Update the email text as desired, but you must keep [CALL_TO_ACTION_BUTTON] so the call to action is included in the message.

Adding Variables

To the right of the email message field is a list of variables that can be used in the email body.

Simply copy and paste the entire variable field name into the email message field where you wish to include that piece of dynamic data. When the user receives this email, the field name will appear as the given data. If you want to start your email by greeting the specific customer, you might enter "Hello [BUYER_NAME]," for example.

Adding Images

If you'd like, you also have the ability to add images to your email. To learn how click here.

STEP 7: Save Your Invoice Email Template

Once your invoice email template is complete, select Save Changes and the email will be saved. Note: It is important to save changes prior to starting a translated version of your email in order to save any previous translations.

Add an Image to your Invoice Email

There are 2 options for adding an image to email templates:

OPTION 1: Select an Image from your Image List

Whether you are creating a new email template or editing an existing template, you will add the image to the Email Message field using the Image Icon (shown below).

When clicked, you will see the following:

From here, click the down-pointing arrow under Source to select the image you'd like to add from your image list. (Note: If you have not yet added the image you want to include, see the Image Gallery article for instructions, if needed.) The other fields will be filled in automatically.

Click Save and your image will be added to the email. You can drag the corners of the image to resize as you wish.

OPTION 2: Add Link Source

You can also add an image using Imgur.com by following the steps below:

STEP 1: Upload Your Image to Imgur

Sign Up or Sign In to an existing Imgur account. From here, click on your account name in the upper-right corner and select Images > Browse (to select image) > Continue.

Then, click on your image and Copy the Direct Link.

Once you have your link, follow the steps from Option 1 above, and paste your link into the Source field as shown in the example below (rather than choosing an existing picture from your Image List).

Click Save and your image will be added to the email. You can drag the corners of the image to resize as you wish.

Translate your Shop's Invoice Email

To translate your email into another language, simply select a new language setting using the Select Language dropdown menu. IMPORTANT: You must save each template before moving to a new translation so you don't delete the message created in the previous language. This function will translate your email into the language you choose. If a customer buys a product from you in a language that you do not currently have translated, they will receive the English version of the email.

Edit your Shop's Invoice Email

To make changes to your shop's invoice email template, navigate to Settings > Invoice Email from your TRYTN account. The page will display the current email template which you can update, as needed. IMPORTANT: Update the email text as desired, but you must keep [CALL_TO_ACTION_BUTTON] so the call to action is included in the message.

Send a Test Invoice Email

To preview the email template you've created, scroll to the bottom of the page and click the blue Send Test Email button.

Within a few moments, a copy of the email will be sent to the email address attached to your TRYTN account.