TRYTN provides full flexibility and management over bookings, making it simple to update existing purchases whenever the need arises. 

This article covers the following topics:

• Access the Edit Screen for a Transaction
• Add or Remove an Activity
• Add or Remove Merchandise Item 
• Add or Remove a Participant 
• Add or Remove Add-Ons 
• Change Activity Date/Time
• Update Participant Responses to Questions 
• Change Pricing Selection
• Edit Buyer Information 
• Edit Payment Details
• Send Updated Confirmation Email or Text

Related Articles:

• Refunds
• Charge a Cancellation Fee
• Reschedule an Existing Reservation 

Access the Edit Screen for a Transaction

Edits can be made to existing bookings by navigating to the Transaction Details page. As there are a few options for getting to this information, instructions for each option are detailed in the steps below. 

 

STEP 1: Find the Transaction Details Page

While logged in to your TRYTN account, navigate to the Transactions - Details page via your preferred path:  Option 1) Transactions, Option 2) Dashboard, or Option 3) Check In. 

OPTION 1: Via Transactions 

• • • Select Transactions from the main website navigation.

• • • Enter your search parameters to locate the transaction of interest and click on the associated blue Actions menu, followed by Details. Then move to STEP 2.

OPTION 2: Via Dashboard

• • • Select Dashboard from the main website navigation.
    • Use the calendar to locate and click on the booking you're looking for.

• • • Under the Actions header in the table, click on the Details button for the transaction of interest. Then move to STEP 2.

OPTION 3: Via Check In 

• • • Select Check In from the main website navigation.
    • Enter your search parameters to find and click on the booking you need.

• • • From the Manifest page, locate the transaction of interest and click on the associated blue Actions menu, followed by Details. Then move to STEP 2.

 

STEP 2: Activate Edit Mode

Once on the Transactions - Details page for the purchase of interest, click the blue Actions menu and select Edit.

 

On the edit screen, you will see a bar at the top of the page indicating that you are in edit mode for this particular transaction (see example below). This bar will remain at the top of your screen until you click to Cancel Edit or Go to Checkout so that you can navigate the site to make cart additions, if needed.

Many options are available to you from the edit screen. Instructions for editing each of these specific purchase details are explained in the following topics for this article.

 

Add or Remove an Activity

To change an activity listed on an existing transaction, first you will need to navigate to the edit screen for the transaction of interest (see Access the Edit Screen for help). The editing screen will include details for all activities on the transaction. Once you've found it, see below for instructions to Add or Remove any activities you need.

Remove an Activity

Locate the activity you wish to remove and find the link to Remove Item from Cart. 

If no additional edits are needed, click Save Changes to confirm your transaction updates. If a refund is to be issued, you will be required to check the box to acknowledge the refund prior to saving changes. To notify customers of any changes to the transaction, see Send Updated Confirmation Email or Text later in this article.

Add an Activity

While in edit mode, you have the ability to navigate the site as usual to find the product you would like to add to the transaction. You'll see a bar at the top of the screen indicating that you are in edit mode until the changes to the transaction are complete (or you select Cancel Edit).

To get started, simply locate the new activity under Products in the main site navigation and select all necessary details (e.g., date/time, quantity, and pricing). When all details are entered, click Add to Cart.

 

When you've completed the additions for your booking, select the green Go to Checkout button in the editing bar at the top of the page to return to the edit screen.

Here, you can continue to make additional edits, if needed. Once your changes are complete, click Review & Checkout at the bottom of the page to finalize the purchase. 

On the following screen, you will see any partial refunds or upcharges that occur as a result of the edits to the transaction. You can also make any necessary changes to Buyer Information or Payment Details, if needed. 

 

Once all edits are complete, click Save Changes to confirm your transaction updates. If a refund is to be issued, you will be required to check the box to acknowledge the refund prior to saving changes (see example below).

To notify customers of any changes to the transaction, see Send Updated Confirmation Email or Text later in this article.

 

Add or Remove Merchandise Item

To add or remove a merchandise item on an existing transaction, first you will need to navigate to the edit screen for the transaction of interest (see Access the Edit Screen for help). The editing screen will include details for all activities on the transaction. Once you've found it, see below for instructions to Add or Remove any merchandise items you need.

Remove Merchandise

Simply scroll to the merchandise item you want to remove and change the quantity to reflect the updated number of items. For example, if a participant has 1 item included in the transaction, you can select "0" for the new quantity to remove this item. Then simply click Review & Checkout.

Add Merchandise

While in edit mode, you have the ability to navigate the site as usual to find the product you would like to add to the transaction. You'll see a bar at the top of the screen indicating that you are in edit mode until the changes to the transaction are complete (or you select Cancel Edit).

To get started, click on your shop's merchandise page found under Products in the main site navigation. From here, locate the item you need to add from the active merchandise list and either click on the associated Image or click on Actions > Details to view the product's Details page (both options are shown in the example below).

From the Details page, click the blue Actions button and select New Booking.

From here you can add the new merchandise item to the cart as usual, by selecting all necessary details (e.g., quantity and pricing). When all details are entered, click Add to Cart and the item(s) will be added to the existing transaction.

 

From the checkout screen, you can continue to make additional edits, if needed. Once your changes are complete, click Review & Checkout at the bottom of the page to finalize the purchase. 

On the following screen, you will see any partial refunds or upcharges that occur as a result of the edits to the transaction. You can also make any necessary changes to Buyer Information or Payment Details, if needed. 

 

Once all edits are complete, click Save Changes to confirm your transaction updates. If a refund is to be issued, you will be required to check the box to acknowledge the refund prior to saving changes (see example below).

To notify customers of any changes to the transaction, see Send Updated Confirmation Email or Text later in this article.

 

Add or Remove a Participant 

To update the participants listed on an existing transaction, first you will need to navigate to the edit screen for the transaction of interest (see Access the Edit Screen for help). The editing screen will include details for all activities on the transaction. Once you've found it, see below for instructions to Add or Remove any participants.

Remove a Participant

Scroll down to locate the participant you wish to remove and find the link to Remove Participant.

If no additional edits are needed, click Save Changes to confirm your transaction updates. If a refund is to be issued, you will be required to check the box to acknowledge the refund prior to saving changes (see example below).

To notify customers of any changes to the transaction, see Send Updated Confirmation Email or Text later in this article.

 

Add a Participant

Locate the activity where you need to add the new participant and then select the +Add Participant link. 

When clicked, a new participant will be added to this page with empty fields for you to fill in with the participant's Name and any Add-Ons they are interested in adding. Note: A new participant can only be added if the activity still has remaining capacity. If no remaining spots exist, it will be indicated on your screen when you click to make the addition.

When all your changes to this page are complete, click Review & Checkout at the bottom of the page to finalize the purchase. 

On the following screen, you will see any partial refunds or upcharges that occur as a result of the edits to the transaction. You can also make any necessary changes to Buyer Information or Payment Details (including a cancellation fee) if needed. 

 

Once all edits are complete, click Save Changes to confirm your transaction updates. If a refund is to be issued, you will be required to check the box to acknowledge the refund prior to saving changes (see example below).

To notify customers of any changes to the transaction, see Send Updated Confirmation Email or Text later in this article.

 

Add or Remove Add-Ons 

To update the add-ons listed on an existing transaction, first you will need to navigate to the edit screen for the transaction of interest (see Access the Edit Screen for help). The editing screen will include details for all activities on the transaction. Once you've located it, scroll down to the correct activity and then find the specific participant who needs the adjustments to an add-on item. Then, use the dropdown menus to adjust the number of add-ons to whatever is needed. In some situations, add-on pricing may be adjusted here, as well.

When all your changes to this page are complete, click Review & Checkout at the bottom of the page to finalize the purchase. 

On the following screen, you will see any partial refunds or upcharges that occur as a result of the edits to the transaction. You can also make any necessary changes to Buyer Information or Payment Details, if needed. 

 

Once all edits are complete, click Save Changes to confirm your transaction updates. If a refund is to be issued, you will be required to check the box to acknowledge the refund prior to saving changes (see example below).

To notify customers of any changes to the transaction, see Send Updated Confirmation Email or Text later in this article.

 

Change Activity Date/Time

Below we provide a couple options for updating the date or time for an activity on an existing transaction.

Option 1: Reschedule Button

Once on the the Transaction Details page, click "+" next to the applicable activity title and select the link to Reschedule.

Then, use the dropdown menu to select a new date and time from the available options. When finished, select Re-schedule.

When complete, the activity is re-scheduled and auto-notation is created detailing the change. 

 

Option 2: Edit Button

Alternatively, select Actions > Edit from the Transaction Details page and scroll down to the correct activity.

Next, click on the Date/Time dropdown field to view all applicable dates and times for the chosen activity. You can also see the number of available spots for each day/time. Scroll to find the new date and time needed for the transaction and click on it to make the selection. 

When all changes to this page are complete, click Review & Checkout at the bottom of the page to finalize the purchase. 

On the following screen, you will see any partial refunds or upcharges that occur as a result of the edits to the transaction. You can also make any necessary changes to Buyer Information or Payment Details, if needed. 

 

Once all edits are complete, click Save Changes to confirm your transaction updates. If a refund is to be issued, you will be required to check the box to acknowledge the refund prior to saving changes (see example below).

To notify customers of any changes to the transaction, see Send Updated Confirmation Email or Text later in this article.

 

Update Participant Responses to Questions 

To update the responses participants have added to an existing transaction, first you will need to navigate to the Checkout screen where you can edit the transaction of interest (see Access the Edit Screen for help). The editing screen will include details for all activities on the transaction. 

Next, locate the participant whose details need to be changed. You will see a list of all questions with fields containing the responses they previously provided. You are free to make any necessary edits while in edit mode. When all edits are complete, simply click the green button at the bottom of the Checkout page labeled Review & Checkout.

On the Review page, you can do a final check to make sure the participant responses are correct and click the green Save Changes button at the bottom right.

 

Change Pricing Selection

To update the pricing on an existing transaction, first you will need to navigate to the edit screen for the transaction of interest (see Access the Edit Screen for help). The editing screen will include details for all activities on the transaction. Once you've found it, look under the Checkout section to find the activity and participant where a pricing edit is needed. You will see a header titled Select Your Price; underneath it, you will see the price options associated with this activity. Simply select the correct price and then click Review & Checkout at the bottom of the page.

On the Review page, you also have the ability to change payment collection information, if needed.

Once all pricing selections have been made, click the green Complete Transaction button to save your changes and print any tickets or receipts that are needed. 

 

Edit Buyer Information 

To edit buyer details on an existing transaction, first you will need to navigate to the edit screen for the transaction of interest (see Access the Edit Screen for help). On the editing screen, you'll see details for all activities on the transaction. Once you've found it, go to the bottom of the page and click Review & Checkout. On the right side of the Review page is a grey box where you can update any necessary buyer details. Once all edits have been made, simply click the green Save Changes button.

To notify customers of any changes to the transaction, see Send Updated Confirmation Email or Text later in this article.

 

Edit Payment Details

To edit the payment information listed on an existing transaction, first you will need to navigate to the edit screen for the transaction of interest (see Access the Edit Screen for help). The editing screen will include details for all activities on the transaction. Once you've found it, go to the bottom of the page and click Review & Checkout. On the right side of the Review page is a grey box where you can update any necessary payment details, including changes to the payment method and/or billing information.

 

Payment Method

Billing Info

Once all edits have been made, simply click the green Save Changes button. 

 

Send Updated Confirmation Email or Text

To update participants listed on an existing transaction, first you will need to navigate to the Transaction Details page. To do this, select Transactions from the main website navigation and enter your search parameters to locate the transaction of interest.

Click on the transaction's blue Actions menu, followed by Details.

On the right side of the Transactions - Details screen, click the blue Actions button and determine from here whether you would like to send your transaction confirmation in an email ( via Resend Confirmation Emails link) or text (via Send Shop Confirmation Text link). Once selected, the message will be sent automatically.