In situations where you need to charge a cancellation fee, this can be easily updated and processed from the original transaction within your TRYTN account.
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Charge a Cancellation Fee
A cancellation fee can be added to an existing booking by navigating to the Transaction Details page. As there are a few options for getting to this information, instructions for each option are detailed in the steps below.
STEP 1: Find the Transaction Details Page
While logged in to your TRYTN account, navigate to the Transactions - Details page via your preferred path: Option 1) Transactions, Option 2) Dashboard, or Option 3) Check In.
OPTION 1: Via Transactions
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- Select Transactions from the main website navigation.
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- Enter your search parameters to locate the transaction of interest and click on the associated blue Actions menu, followed by Details. Then move to STEP 2.
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OPTION 2: Via Dashboard
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- Select Dashboard from the main website navigation.
- Use the calendar to locate and click on the booking you're looking for.
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- Under the Actions header in the table, click on the Details button for the transaction of interest. Then move to STEP 2.
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OPTION 3: Via Check In
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- Select Check In from the main website navigation.
- Enter your search parameters to find and click on the booking you need.
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- From the Manifest page, locate the transaction of interest and click on the associated blue Actions menu, followed by Details. Then move to STEP 2.
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STEP 2: Activate Refund Mode
Once on the Transactions - Details page for the purchase of interest, click the blue Actions menu and select Refund Options. Select Refund with Default or Custom Cancellation Fees.
STEP 3: Review & Process the Transaction
On the Review screen, the total refund amount will be indicated (minus any cancellation fees). You will be required to check a box to acknowledge the refund prior to saving changes. To notify customers of the changes to the transaction, you'll also need to select the checkbox labeled Send Confirmation Emails.
When you have reviewed all updates, click the green Finish button to save the transaction. If the Send Confirmation Emails checkbox has been selected, the customer will receive an automatic email at this time.